Last updated: August 21, 2026
Return window
Request a return within 30 days of delivery by emailing contact@gardengox.com. Include your order number and the reason for the request.
Return condition
To be eligible, an item must be unused, unassembled, and complete with its original packaging and included components. We cannot accept furniture that has been assembled, installed, used, or returned incomplete.
Approval required
Return approval and a return authorization are required before sending an item back. Returns sent without approval may be delayed or refused.
Return shipping
Gardengox provides a prepaid return label for approved returns due to defect, damage, or an incorrect item. For change-of-mind returns, return shipping is the customer’s responsibility given the size of most items.
Damaged or incorrect items
Report an item that arrived damaged or different from what was ordered within 48 hours of delivery. Send your order number and clear photos of the item, packaging, and any damage to contact@gardengox.com. Keep the item and all packaging while we review the report.
Refund timing
After an approved return arrives, we inspect it and notify you of the result. An approved refund is issued to the original payment method within 5–10 business days after inspection.
Start a return
Email: contact@gardengox.com
Phone: +1 (626) 677-7442
Mailing address: 900 S Santa Fe Ave, Los Angeles, CA 90021, United States